Shipping policy

At COLDEST, we’re committed to getting your order to you safely and as quickly as possible. Please review the information below for details about our shipping and delivery process.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or major holidays. During product launches, promotions, or periods of high order volume, processing may take additional time.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

After your order has been processed, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days, when available

Please note that shipping times are estimates and are not guaranteed. Delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Free shipping: Orders over $[XX] qualify for free standard shipping within the United States.

Where We Ship

We currently ship to [United States / United States & Canada / Worldwide].

International customers may be responsible for customs fees, duties, taxes, or other charges imposed by their country. These fees are not included in your order total unless specifically stated at checkout.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

If your tracking information has not updated for an extended period, please contact us at [support email].

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you need to change your shipping address, contact us as soon as possible at [support email]. We cannot guarantee that address changes can be made after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is handled by the selected shipping carrier.

If your package shows as delivered but you cannot locate it, please first check around your delivery location and contact the carrier directly.

If your package appears to be lost or significantly delayed, contact us at [support email] and we will work with you to determine the next steps.

Damaged Packages

If your COLDEST product arrives damaged, please contact us within [48 hours / 7 days] of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A brief description of the damage

We will review the information and determine the appropriate resolution.

Shipping Delays

While we work hard to ship orders on time, COLDEST is not responsible for delays caused by circumstances outside our control, including severe weather, carrier disruptions, holidays, customs delays, incorrect addresses, or other unforeseen events.

Questions

If you have questions about your order or shipping, please contact us:

Email: [your customer support email]
Business Name: COLDEST